Refund & Cancellation Policy

This is MINT HQ's refund and cancellation policy. It's written plainly because it should be readable. If anything's unclear, email support@minthq.app or message us in Discord — we'd rather have a conversation than send you to a lawyer.

Cancelling your subscription

You can cancel your monthly Pro or MAX subscription at any time through your Whop dashboard. There's no cancellation fee and no questions to answer.

When you cancel:

• You keep full access until the end of your current billing period
• Your inventory, sales, expenses, and supplier-refund data is preserved on your account — sign back in any time and it's all there
• Auto-renewal stops; you won't be billed again

If you can't find the cancel option in Whop, email support@minthq.app and we'll cancel it for you the same day.

Refunds — when we offer them

72-hour grace window on auto-renewals

If a Pro or MAX auto-renewal charge surprised you — you forgot to cancel, your card was charged after you meant to cancel, you didn't see the renewal email — email us within 72 hours of the charge and we'll refund it.

This is a goodwill window, not a legal entitlement (more on that below). It exists because we'd rather refund a confused customer than fight with them.

Extended service outages

If MINT HQ is unreachable for more than 24 consecutive hours, we'll credit your next billing period for free. For multi-day outages we'll offer a prorated refund instead. We'll reach out proactively when this applies — you don't need to ask.

We don't credit for short outages, scheduled maintenance, or third-party service issues outside our control (your internet, Supabase, Vercel).

Accidental double-purchases

If you accidentally bought the same subscription twice, or paid for both monthly and annual on the same account, email us within 30 days and we'll refund the duplicate. Mistakes happen.

Refunds — when we don't offer them

We're upfront about this so there are no surprises:

• After the 72-hour window on a monthly charge. The free tier is your trial — by the time you've paid, you've had the chance to evaluate the product.
• Founding memberships, after the first 14 days. A founding membership is a subscription at the founder's rate (£49.99a year), refundable like Pro within 14 days of the first payment. After that it works like any renewal: cancel at any time and keep Pro until the end of the period you've paid for.
• Pro-rata refunds for unused subscription time. When you cancel a monthly plan, you keep access to the end of the period you've paid for — but we don't refund the unused portion if you cancel mid-period.
• Account terminations for breach of our Terms. If we permanently ban an account for breaching our Terms of Service (abuse, fraud, attempts to circumvent the free-tier cap, sharing credentials commercially, etc.), the subscription is forfeit and not refundable.
• “Changed my mind” requests outside the 72-hour window.

Your UK 14-day cancellation right

UK consumers have a statutory 14-day right to cancel digital-service purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When you start a MINT HQ subscription, you tick a checkbox at signup that reads:

“By starting your MINT HQ subscription, you confirm that you want immediate access and you acknowledge that you lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once access begins.”

Ticking that checkbox is a lawful waiver of the 14-day cancellation right under regulation 37(1) of the regulations, in exchange for immediate access to the service.

This means after signup, the only refund rights you have are the ones described in this policy.

If you'd prefer to keep your 14-day right, don't tick the consent box — but you won't be able to start a paid subscription without it.

How to request a refund

There are three ways to raise a refund. Use them in this order — it's faster for you:

Step 1: Email us directly

Email support@minthq.app with your account email and the charge you want refunded. We respond within 1 business day. Most refund requests are resolved here.

Step 2: Whop Resolution Center

If we can't agree on Step 1, you can open a dispute in the Whop Resolution Center. Whop adjudicates the dispute independently and their decision is final.

Step 3: Bank chargeback

A chargeback is your last-resort right with your card issuer. Please don't go straight here:

• Chargebacks take 30–90 days to resolve; direct refunds take 1–3
• Chargebacks cost us £15–20 in dispute fees regardless of outcome, which we'd rather spend improving our product
• A chargeback against MINT HQ damages our payments-platform standing, which affects every other customer

We're happy to refund cases that are genuinely owed. Talk to us first.

Edge cases

Service is down — should I get a refund?

Outages of 24+ consecutive hours: we credit your next billing period. Multi-day outages: prorated refund as goodwill. Short outages and scheduled maintenance: no credit. We don't credit for issues with your internet connection or third-party services we depend on (Supabase, Vercel, Whop) when they're outside our control.

My account was banned — can I get my money back?

No. Permanent bans for breach of our Terms forfeit access and any remaining subscription value. This applies to founding members the same as monthly subscribers. If you think the ban was a mistake, email us before disputing — we review every ban personally.

I accidentally bought MINT HQ twice on different cards.

Email us within 30 days with both charge details and we'll refund the duplicate. We'll keep the older one active so you don't lose access.

My business closed — can I get a partial refund of my annual plan?

We don't pro-rate annual plan refunds for circumstance changes. Cancel when you're ready and you keep access until the end of your paid period. Your data stays on your account if you want to come back.

Questions

Email support@minthq.app or message us in our Discord.

Legal note

This policy is the contract between you and MINT HQ for refund and cancellation matters relating to your subscription. It does not remove any rights you have under English consumer law that cannot lawfully be waived. Where there is conflict between this policy and mandatory English consumer law, English consumer law applies.

This policy is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.